Think Simplicity has partnered with Cloudbeds to let joint customers leverage Cloudbeds’ property-management software and Think Simplicity’s full-service cloud communications system together.
“The integration of the hotel phone system and a PMS is a necessity for streamlining operations, easing front desk workflow tasks, retaining client data and providing accurate call records," Think Simplicity co-founder Alexander Perovich said in a statement. "As a result, various operations can be performed by the reception staff directly within the PMS. We are thrilled to be the first phone system partner for Cloudbeds and look forward to offering our clients an integrated PMS/phone system solution.”
By integrating with the PMS solution, Think Simplicity gains exposure to a broader independent brand hotel category. Cloudbeds’ customers will have the option to streamline front desk operations such as viewing a guest’s name when they call the front desk, setting voicemail options for extensions, providing housekeeping codes and call-accounting for billing room calls.
“We work with thousands of lodging businesses around the globe that each have their own unique setup and needs, but one constant is the need for systems that work together to help streamline and enhance operations," said Sebastien Leitner, VP of strategic partnerships at Cloudbeds. "Think Simplicity is a trusted cloud service, offering one of the most comprehensive and fully supported phone systems available today. Through this partnership, lodging businesses can easily access Think Simplicity’s solutions in the Cloudbeds Marketplace and build a tech stack tailored to their needs.”