Viceroy Los Cabos selects Volara to power voice technologies

Viceroy Los Cabos marks the first deployment of Volara-powered Alexa devices in Mexico. Photo credit: Volara

The Viceroy Los Cabos selected Volara to provide voice technology within the guestrooms at the iconic resort. Viceroy Los Cabos, located on the Sea of Cortés in Baja California, Mexico, is the first property in the Viceroy Hotel Group portfolio to enable voice-based conversations with its guests managed in real-time and securely integrated into existing hotel technologies by Volara’s software.

Volara provides conversation management and secure integrations for 98 percent of the hotels using Alexa technology in the United States today, and installation at Viceroy Los Cabos marks the first deployment of Volara-powered Alexa devices in Mexico. Volara’s patent-pending accuracy engine ensures that Viceroy Los Cabos guests will receive the information, recommendations and services they request.

At Viceroy Los Cabos, Volara’s secure integrations hub is providing a frictionless voice interface to Alice, the work-order-management system for hotels, and Innspire, the guestroom entertainment system.

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“It is our mission at Viceroy Los Cabos to deliver a one-of-a-kind lifestyle experience, and Volara’s voice technology—that inspires and engages our guests during their stay—will help make those interactions even more memorable for our guests,” Viceroy Los Cabos GM Martin Kipping said in a statement. “We believe voice technologies like the Volara-powered Amazon Alexa will help us to accurately and securely deliver to guests the amenities and services they want the first time, every time.”

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