The Wagner at the Battery in New York City implemented advanced Wi-Fi services from Hotel Internet Services. Recognizing a need to upgrade its network infrastructure in order to cater to the latest device and service needs, hotel leadership selected HIS due to its expertise in customizing Wi-Fi solutions that can maximize guest satisfaction and enhance operational efficiency.
The Wagner worked with HIS to implement a Wi-Fi network that could meet guest demands for enhanced speed and reliability. With the hospitality industry also seeking ways to enhance property safety, the hotel further sought out a network that could provide buildingwide coverage for staff panic buttons without reducing guest internet quality.
“Since the implementation, we have seen a tremendous improvement in our Medallia scores, which now stand at a solid 10 for Wi-FI services, while our TripAdvisor ranking has also increased significantly,” the hotel's managing director, Alex Spektor, said in a statement. “Guests now frequently comment on the ease of use and high-quality service that they receive when connecting to our Wi-Fi, while staff members also note a significant improvement in utilizing internet-based technology to complete various staff requests. Having also just implemented the latest in panic button technology, we are also very impressed with the network's ability to provide such devices with excellent coverage throughout the premises, including back of house areas, mechanical rooms and even stairwells.”
The Wagner at the Battery also gains access to a proprietary dashboard, a portal that allows hotel staff members to manage all aspects of network performance and health. Notable features include the ability to analyze the number of online users, as well as support tickets and revenue generated through Wi-Fi purchases.