The Arizona Biltmore, A Waldorf Astoria Resort, appointed Ryan Fitzgerald as resort manager for the property.
Fitzgerald brings to his new post a track record of leadership tenures at luxury hotels and resorts, and at The Arizona Biltmore, Fitzgerald will oversee day-to-day operations of the 740-key property, which recently completed an enhancement to its historic main building, updating its guest accommodations, main lobby and outdoor terrace.
“With recent renovations that have further enhanced our luxury aesthetic, it’s important that we continue to offer our guests the highest standards of service,” Sheila Foley, GM, the Arizona Biltmore, A Waldorf Astoria Resort, said in a statement. “Ryan’s laser focus on exceptional service and proven leadership at luxury properties made him an ideal selection and we’re thrilled to welcome him to the team.”
Most recently, in his role as hotel manager of the Loews Philadelphia, Fitzgerald successfully served as interim GM of the 581-key hotel for several months. Under his leadership, the property achieved record-breaking guest-satisfaction reviews for two years straight.
Prior to his time on the mainland, Fitzgerald spent nearly a decade on the Hawaiian Islands. While there he held a variety of executive positions including hotel manager of The Kahala Hotel & Resort in Honolulu, where he played an integral role in advancing guest satisfaction scores of the resort, and as hotel manager of the Mauna Lani Bay Hotel & Bungalows on the Kohala Coast, where he aided in driving profitability within key departments.
Fitzgerald holds a bachelor's degree from the University of Nevada, Las Vegas and is trained in crisis management and hospitality law. He is an avid fitness fan and in his spare time can often be found on the golf course.